12:35:34,446 - Storfs-Support - INFO - Support archive generated at: 12:33:01,318 - Storfs-Support - INFO - STORFS_SOURCEDIR: 12:33:01,318 - Storfs-Support - INFO - STORFS_RUNTIMEDIR: /tmp 12:33:01,317 - Storfs-Support - INFO - Generating support archive. 12:33:01,315 - Storfs-Support - INFO - Initiating support generation. Note: storfs-support DOES have the option for the basic support bundle but DOES NOT have the capability to append the file name (basic vs detailed) to the support bundle file name.Īs you can see below, the file name for basic bundle is the same as the one generated for detailed storfs-support without any apend. It includes core files that are located in the /var/core directory in the support bundle. Gathers performance data for the environment. These are other options also available to use with the storfs-support command: storfs-support -perf If environment logs are required, this must run manually on individual storage controllers. rw-rw-rw- 1 root root 398M Apr 28 With the CLI method, only a bundle for the local storage controller, is generated. ls -lh /var/supportĭrwxrwxrwx+ 3 root root 4.0K Apr 28 05:19 asup 05:31:57,698 - Storfs-Support - INFO - Removing bundle is saved to /var/support. This CLI scrolls until all files are gathered.ĬLI shows the output like this when the tech support bundle is finished: 05:31:57,692 - Storfs-Support - INFO - Support archive generated at: 05:31:57,692 - Storfs-Support - INFO - Removing directory. 05:31:57,692 - Storfs-Support - INFO - Support archive generated at: 05:24:18,506 - Storfs-Support - INFO - Generating support archive. 05:24:18,505 - Storfs-Support - INFO - Initiating support generation. Use the old method and run the CLI command storfs-support to generate the default (or detailed support bundle). Later, it can be copied with SFTP client. Once you log in to a storage controller with SSH client, you can run the given command to generate a tech support file. HyperFlex Data Platform Support Bundle: Hyperflex Cluster CLI Method To access this UI, navigate to mgmt ip}/ui HyperFlex Data Platform Support Bundle: Hyperflex Cluster UI Method (Pre version 2.5) Warning: Due to Cisco bug ID CSCvp58804 Cisco TAC strongly recommends to avoid this method of log collection unless you run a fixed release for the defect, such as Hyperflex 3.5(2c) or later. HyperFlex Data Platform Support Bundle: Hyperflex Cluster UI Method (HX Version 2.5 ~ 3.5) Once both the support bundles are generated, you see a prompt that says Support Bundle Generation Completed. Next, you can download Basic or Detailed support bundle as needed. Detailed supported bundles are required if the case needs to be escalated to Engineering. You can now open TAC cases that use Basic Supported bundle. The Generate option can be greyed out and it can show you Detailed support bundle generation in process. You can confirm this when you browse to the Basic tab. Once the basic support bundle generation is completed, it can start to generate the detailed support bundle. Once done, the Generate option can be greyed out and it can show you Basic support bundle generation in process. Uncheck the Nodes which are not required manually.Ĭlick Generate to start the support bundle creation. All the nodes are selected by default.Recommended Support Bundle triggers creation of both Basic Support Bundle and Detailed Support Bundle from the same option.The default option is to generate Recommended Support Bundle.This can give you a pop up to select the node and generate different types of support bundles for download. When generated with the Recommended Support bundle and Extended Support bundle option, then it includes core files and detailed support bundles. This is the default Support bundle as generated by storfs-support command.Įxtended - When generated with just Extended support bundle option alone, then it only contains core files. Under Support Bundle, you can now see three options- Basic, Detailed and Extended.ĭetailed - Gathers Hyper-V logs and performance data for the environment in addition to the Basic support bundle. Log in to HX Connect and click Settings and then Support Bundle. The vCenter logs are not collected through HX Connect.Īll support bundle timestamps are listed in the UTC timezone regardless of cluster timezone or server timezone settings. You can generate a support bundle that collects the logs from every selected controller VM and ESXi host in the HX storage cluster. The recommended method to collect support bundles is through the HX Connect user interface.
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